Sagility
Stephen Desouza, BSc. (Hons), PCIR, serves as the Human Resource Business Partner for Employee Relations at HGS Healthcare since March 2022, where responsibilities include managing the Employee Relations Division and overseeing disciplinary and grievance processes. Prior to this role, Stephen held the position of Labor Relations Officer at the Ministry of Labour and Social Security from May 2013 to March 2022, ensuring compliance with various labor laws and facilitating mediation between employers and employees. Stephen holds a Bachelor of Science in Human Resources Management/Personnel Administration from Excelsior Community College, and has further developed professional qualifications at the Management Institute of National Development (M.I.N.D).
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Sagility
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We are a global leader in business process management and optimizing the member/patient experience. Sagility (formerly a part of Hinduja Global Solutions) is a tech-enabled BPM services provider and a thought partner providing a broad spectrum of transformational services to enable our clients to provide efficient and high-quality care across the Healthcare system. Sagility combines industry-leading technology and transformation driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. We optimize the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 30,000 employees across 5 geos (India, US, Philippines, Jamaica, and Colombia) and 15 cities. Sagility Technologies uses a holistic consulting approach to identify the root causes of healthcare payer and provider pain points, analyze the issues, and provide a complete solution that encompasses people, process, and technology platform improvements. Equipped with a strategic solutions mindset, our core focus is on what most benefits the client. Combining healthcare operations and technology experience with advanced UI, UX, and analytics expertise, we develop and deploy customized solutions for our client’s business. Additionally, with our extensive global resources and facilities, we provide the best service/price ratio for any service outsourcing needs.