Sagility
Veronica McCurdy MBA has a diverse work experience spanning over a decade. Veronica is currently working at Sagility as a Senior Director - Quality and Business Excellence. In their role, they are responsible for ensuring quality standards and driving excellence across the company. Prior to this, Veronica worked at ibex as a Director of Client Services, where they provided exceptional support to both teams and clients, addressing their issues and inquiries efficiently. Veronica also has experience as a Group Director - Organizational Excellence at Lake Group of Companies, where they focused on developing organizational effectiveness and optimizing performance. At Sutherland, Veronica held multiple roles, including Site Head - Service Excellence and Account Manager, where they played a key role in maintaining optimal output and driving sales. Veronica also worked at Victoria Mutual Group as a Business Process Improvement Professional, contributing to the improvement of efficiency and effectiveness. Earlier in their career, Veronica was the Head of Commercial Analysis and New Revenue at Digicel Group, where they provided analytical support and drove growth and efficiency. Veronica began their career at Jamaica Public Service Company Ltd, where they held various managerial positions, including Parish Manager and Regional Customer Care Manager. Overall, Veronica has proven expertise in quality management, client services, organizational excellence, process improvement, and business analysis.
Veronica McCurdy has a Master of Business Administration (MBA) in Entrepreneurship/Entrepreneurial Studies from the University of Technology - Jamaica, which they earned from 2010 to 2012. Veronica also attended Morant Bay High School for their High School/Secondary Diplomas and Certificates. In terms of additional certifications, Veronica obtained various certifications from LinkedIn, including "How to Make Your Voice Heard" in 2023, "Stop Overthinking and Manage Your Inner Critic" in 2022, and "Learning Personal Branding" in 2021. Veronica also completed a certification in Strategic Business Management from Fitz Ritson and Associates in 2015.
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Sagility
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We are a global leader in business process management and optimizing the member/patient experience. Sagility (formerly a part of Hinduja Global Solutions) is a tech-enabled BPM services provider and a thought partner providing a broad spectrum of transformational services to enable our clients to provide efficient and high-quality care across the Healthcare system. Sagility combines industry-leading technology and transformation driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. We optimize the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 30,000 employees across 5 geos (India, US, Philippines, Jamaica, and Colombia) and 15 cities. Sagility Technologies uses a holistic consulting approach to identify the root causes of healthcare payer and provider pain points, analyze the issues, and provide a complete solution that encompasses people, process, and technology platform improvements. Equipped with a strategic solutions mindset, our core focus is on what most benefits the client. Combining healthcare operations and technology experience with advanced UI, UX, and analytics expertise, we develop and deploy customized solutions for our client’s business. Additionally, with our extensive global resources and facilities, we provide the best service/price ratio for any service outsourcing needs.