Sagility
Yonick Douglas has a diverse background in IT infrastructure and network engineering. Yonick started their career at Claro as a Wireless Network Engineer in 2011. From 2012 to 2016, they worked for Jamaica Broilers Group Limited as an Infrastructure Engineer and Network Administrator. In 2016, Yonick joined Hinduja Global Solutions Ltd as a Senior Network Engineer, where they were responsible for network operations across North America. Recently, they held the position of Senior Manager - IT Infrastructure at Sagility in 2022. Currently, Yonick holds the role of Associate Director - IT Infrastructure at Sagility starting in 2023.
Yonick Douglas earned a Bachelor of Science degree in Data Communication, Network Administration, and Computer Security from the University of Technology, Jamaica from 2006 to 2010. Yonick also obtained an Associate's degree in Modular Computer Studies from the same university from 2006 to 2008. In addition, they obtained certifications such as the Cisco Certified Networking Associate and Cisco Certified Entry Networking Technician from Cisco in 2011 and 2012 respectively.
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Sagility
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We are a global leader in business process management and optimizing the member/patient experience. Sagility (formerly a part of Hinduja Global Solutions) is a tech-enabled BPM services provider and a thought partner providing a broad spectrum of transformational services to enable our clients to provide efficient and high-quality care across the Healthcare system. Sagility combines industry-leading technology and transformation driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. We optimize the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 30,000 employees across 5 geos (India, US, Philippines, Jamaica, and Colombia) and 15 cities. Sagility Technologies uses a holistic consulting approach to identify the root causes of healthcare payer and provider pain points, analyze the issues, and provide a complete solution that encompasses people, process, and technology platform improvements. Equipped with a strategic solutions mindset, our core focus is on what most benefits the client. Combining healthcare operations and technology experience with advanced UI, UX, and analytics expertise, we develop and deploy customized solutions for our client’s business. Additionally, with our extensive global resources and facilities, we provide the best service/price ratio for any service outsourcing needs.