Michele Ortiz

Michele Ortiz has extensive experience in customer support and onboarding, currently serving as an Onboarding Analyst at Saipos since October 2020. Previously, Michele worked at Hercosul as a Customer Service Analyst, where responsibilities included managing consumer inquiries and utilizing tools like Totvs and Power BI for reporting. Prior roles include overseeing quality assurance as a Service Monitoring Analyst at Edenred Brasil, providing technical support at Cigam Software Corporativo, and assisting clients at GetNet. Michele holds a degree in Public Relations from Unisinos and has completed various professional development courses in leadership, human resources, and technology.