Saks
Michael Fosselman is an accomplished leader in contact center operations with extensive experience in workforce management, technology implementation, and customer service optimization. Currently serving as Director of Contact Center Operations at Saks Global, Michael oversees initiatives that enhance agent and customer experiences while managing all related technology and budgeting functions. Previous roles include Operations Manager at The Scotts Miracle-Gro Company and Root Inc., where Michael successfully led strategies to improve customer service training and technology integration. With a history of delivering significant budget savings and operational efficiencies across various organizations, Michael has consistently focused on enhancing customer interactions and streamlining processes throughout a diverse career in customer support and management. Michael holds a Bachelor of Arts in Human Communication from Arizona State University.
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Saks
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Saks is the premier digital platform for luxury fashion in North America. Driven by a mission to help customers express themselves through relevant and inspiring style, we serve as a destination to explore and discover the latest in luxury from established and emerging designers. Our expertly curated assortment features sought-after names in women’s, men’s and kids’ fashion, as well as beauty, home and lifestyle merchandise. Through Saks.com and the mobile app, we provide access to professional stylists, inspiring editorial content and interactive events. Our differentiated approach seamlessly combines elevated online experiences with in-person services through an exclusive partnership with the Saks Fifth Avenue stores.