Shilpa Kumari

Shilpa Kumari is a skilled professional with extensive experience in technical support and customer service. Currently serving as a Product Support Engineer at Salesken since February 2022, Shilpa has a strong background that includes a role as a Senior Technical Analyst at Concentrix from May 2017 to June 2019, where responsibilities involved managing emails and inbound calls to provide effective resolutions. Prior experience includes working as a Customer Service Representative at HGS - Hinduja Global Solutions, handling inbound calls and addressing customer inquiries, as well as serving as a Data Entry Specialist at M2C Pvt Ltd, where Shilpa created databases for BPL card holders and Voter ID card holders. Shilpa's educational background includes studies at Patna University and Magadh Mahila College, completed between 2011 and 2014.