Suzanne Newbury

Suzanne Newbury is an experienced professional with a diverse background in service management, training administration, and IT consulting. Currently serving as a Training Administrator at Samaritans, Suzanne collaborates with the Deputy Director of Training to facilitate Listener Training for new recruits and manage communications effectively. Previous roles include Service Manager at Royal London, where responsibilities involved delivering service to Investment Managers and overseeing improvement plans, and various managerial positions at leading financial organizations such as HSBC, Barclays, and NYSE Liffe, focusing on resource management, service delivery, and performance management within technology and banking sectors. Notably, Suzanne has also contributed to ITIL process advisory at Lamorna Services and has an extensive history in service management for derivatives exchanges.