Samedi
Julia Hein is the Head of Staff at Samedi. Prior to their current position, they served as a consultant for customer experience and people & culture at Samedi GmbH from December 2021 to February 2022. Before that, they were the Head of People Operations at flaschenpost SE from May 2021 to November 2021. During their time at flaschenpost SE, the company was acquired by Durstexpress' mother company Dr. August Oetker KG. Julia was responsible for the customer integration workstream post merger integration of Durstexpress KG and flaschenpost SE. After a successful handover, they started in their new position in People Operations at the "new flaschenpost SE". Prior to their time at flaschenpost SE, Julia served as the Head of Customer Service at Durstexpress KG from June 2020 to May 2021. In this role, they were responsible for leading and scaling the customer service team, implementing a CS software solution, optimizing processes, and working closely with product teams to improve customer experience on the website.
Julia Hein has a certification from Udemy in An Entire MBA in 1 Course and has a degree in hotel management from a vocational school for hotel and catering industry.
Julia Hein reports to Alexander Alscher, co-Founder & CEO. Some of their coworkers include Katrin Alscher - co-Founder & MD, Konstantinos Rousis - Chief Technology Officer, and Alexander R. Baasner - Director of Growth Operations, DACH.
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Samedi
Samedi GmbH offers all service providers in the healthcare sector interdisciplinary, web-based networking based on joint process planning and patient coordination with the highest security requirements. Medical practices, clinics and medical service providers can use the Samedi to jointly control their workflows and resource planning and achieve optimal utilization through improved coordination. Based on the platform architecture, treatments can be coordinated across locations, online referrals can be made and information can be exchanged securely, and patients can also be offered online appointments (without the usual telephone loop). Thanks to the integrated notification system, patients can be automatically reminded of appointments by SMS and informed about appointment postponements, as well as receive additional information by email, such as anamnesis sheets for first appointments, information sheets or directions.