Sanctuary
Kerry Mac Hale is an accomplished professional in customer experience and compliance, currently serving as the Director of Customer Experience and Compliance at Sanctuary since April 2021, focusing on customer engagement and safety for residents. Prior to this role, Kerry completed a secondment from the Department for Levelling Up, Housing and Communities and held the position of Deputy Director for Affordable Housing Regulation and Investment from May 2017 to March 2021, overseeing the Affordable Homes Programme and the regulatory framework for social housing. Additionally, Kerry served as Team Leader for Affordable Housing Regulation and Investment within the Department for Communities and Local Government from June 2015 to May 2017, contributing to social housing regulation policy and housing association classification. Kerry holds a 2:1 degree in Geography from The University of Sheffield, obtained between 1995 and 1998.
Sanctuary
We are Sanctuary. We were set up more than 50 years ago and now provide housing and care in England and Scotland to more than a quarter of a million people, owning and managing around 120,000 units of accommodation. We exist to serve our customers and communities. Our mission is to build affordable homes and sustainable communities where people choose to live. We are a not-for-profit housing association, which means we don’t make profits for shareholders. Instead we invest all the income we make – every penny – into delivering on our social purpose. We play our part in tackling the national housing crisis by building good quality affordable homes all over the UK. We build to a wide variety of needs and styles, with the aim of creating or adding to a sustainable community. Our regeneration projects transform communities by listening to residents and putting their needs first. Social housing is at the core of what we do, and we believe secure, good quality accommodation can be the foundation that enables people to achieve their goals in life.