Sanelisiwe Mhlana

Sanelisiwe Mhlana possesses extensive experience in client care and customer service roles, currently serving as a Client Care Representative for Intermediate Funds at Sanlam since October 2018. With a focus on executing client instructions and meeting service level agreements, Sanelisiwe has previously excelled as a Customer Service Specialist and Customer Service Representative in various capacities, managing complex refund processes and client account updates. Earlier experience includes a leadership role at Teleperformance as a Customer Manager and Team Leader, where Sanelisiwe coached team members, and internships as a Liaison Officer at the National Council of Provinces and Administrative Assistant at the City of Cape Town. Sanelisiwe holds a Postgraduate Diploma in Risk Management from the University of South Africa, along with a Bachelor of Technology in Public Administration and a National Diploma in Public Management from the Cape Peninsula University of Technology.