Chad Cotter

Chad Cotter is a seasoned professional with extensive experience in client experience management and operational leadership within the cybersecurity and IT managed services sectors. Currently serving as a Senior Partner and Custom Product Manager at SANS Institute, Chad previously held the position of Director of Client Experience at Fortress SRM, leading a team focused on customer retention and satisfaction. Earlier roles include Director of Service Operations at Fortress SRM and various positions at MCPc, where responsibilities ranged from managing security operations to driving IT service delivery and continuous improvement. Chad's military background as an HR Director and leader in the US Army enhances a strong foundation in organizational leadership. Educational qualifications include a Bachelor's Degree in History from John Carroll University, a Master's Degree in Organizational Leadership from Columbus State University, and numerous certifications in cybersecurity, project management, and IT service management.