Santander Bank
Caroline Mourtada Morel has extensive experience in the banking and customer service sectors, currently serving as a Senior Specialist in Customer Service at Santander Bank, N.A. since August 2017. In this role, Caroline provides support and guidance to Santander US branch team members regarding branch operations, policies, and procedures within a high-volume Contact Center environment. Previous roles include Loan Specialist at loanDepot, Personal Banker at Citizens Bank, and multiple positions at Santander Bank, including Sales and Service Representative and Bank Teller. Caroline began their career in customer service as a Supervisor at Stop & Shop. Caroline holds an Associate's degree in Liberal Arts and Sciences from Dean College, earned between 2010 and 2013.
Santander Bank
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Santander Bank, N.A. is one of the country’s largest retail and commercial banks with more than $79 billion in assets. The bank got its start in Spain, but has been serving customers in the Northeast since 2013. With its corporate offices in Boston, the Bank’s 9,700 employees, more than 650 branches, 2,100 ATMs, and 2.1 million customers are principally located in Massachusetts, New Hampshire, Connecticut, Rhode Island, New York, New Jersey, Pennsylvania, and Delaware. The Bank is a wholly-owned subsidiary of Madrid-based Banco Santander, S.A. (NYSE: SAN)—one of the most respected banking groups in the world with more than 125 million customers in the U.S., Europe, and Latin America. It is managed by Santander Holdings USA, Inc., Banco Santander’s intermediate holding company in the U.S.