Juan Mantilla

Juan Mantilla is an experienced technical support professional with over a decade at SAS Institute, where Juan serves as Team Lead and Principal Technical Support Engineer. Specializing in SAS solutions including Customer Intelligence and Data Management, Juan performs comprehensive system evaluations, manages customer tracks, and collaborates with various teams to enhance client satisfaction and resolution times. Previously, Juan worked as a Staff Software Engineer at IBM, providing Level 2 support for WebSphere Application Server and specializing in high-visibility client situations. Juan holds a Bachelor of Science in Computer Science from North Carolina State University.