Latashia Frenklach

Satmetrix is the provider of cloud-based customer experience management (CEM) software for companies of all sizes. As co-developer of Net Promoter - the most widely accepted measure of customer loyalty and retention - Satmetrix has unrivaled real-world experience helping companies to successfully adopt Net Promoter programs and put the customer atthe center of their business.Through its powerful, end-to-end CEM software platform, NPX, and complementary consulting services Satmetrix deliver increased customer loyalty, reduced attrition, improved word-of-mouth, and a clear competitive advantage. With experience on more than 1,000 deployments in 40 languages, Satmetrix accelerates the success of customer experience efforts using Net Promoter. Satmetrix is headquartered in Redwood City, California, with offices around the world.