Satmetrix
Mariann Manhertz has over 15 years of experience in communications and marketing, currently serving as the Net Promoter community manager at Satmetrix Systems since July 2008. Prior to this role, Mariann worked as a communication consultant specialized in word-of-mouth marketing at Darwin's Marketing Evolution from April 2006 to May 2008. Educationally, Mariann holds a Master's degree in English and Communications from Pázmány Péter Katolikus Egyetem, earned between 1999 and 2005.
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Satmetrix
Satmetrix is the provider of cloud-based customer experience management (CEM) software for companies of all sizes. As co-developer of Net Promoter - the most widely accepted measure of customer loyalty and retention - Satmetrix has unrivaled real-world experience helping companies to successfully adopt Net Promoter programs and put the customer atthe center of their business.Through its powerful, end-to-end CEM software platform, NPX, and complementary consulting services Satmetrix deliver increased customer loyalty, reduced attrition, improved word-of-mouth, and a clear competitive advantage. With experience on more than 1,000 deployments in 40 languages, Satmetrix accelerates the success of customer experience efforts using Net Promoter. Satmetrix is headquartered in Redwood City, California, with offices around the world.