Scaled Agile
Josh Korpela is a seasoned IT professional with extensive experience in systems administration and help desk management. Currently employed as a Senior Systems Administrator at Scaled Agile, Inc. since July 2023, Josh previously served as Supervisor of the IT Help Desk at Guild Education, where notable achievements included a 30% increase in customer satisfaction and a 98% SLA maintenance. With a solid foundation from roles at Denver Westword and Metropolitan State University of Denver, Josh has demonstrated expertise in managing hybrid environments, improving operational efficiencies, and developing comprehensive documentation. Josh holds a Master of Science in Computer Information Systems from Boston University and a Bachelor's degree in Computer and Information Sciences from Metropolitan State University of Denver.
Scaled Agile
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Scaled Agile, Inc., is the provider of SAFe®, the world's leading framework for business agility. Through learning and certification, a global partner network, and a growing community of over 800,000 trained professionals, Scaled Agile helps enterprises build agility into their culture so they can quickly identify and deliver customer value, capitalize on emerging opportunities, and improve business outcomes. Scaled Agile is a contributing member of the Pledge 1% corporate philanthropy and community service movement.