Associate Director, Commercial & Medical Applications

Scholar Rock is a biopharmaceutical company that discovers, develops, and delivers life-changing therapies for people with serious diseases that have high unmet need. As a global leader in the biology of the transforming growth factor beta (TGFβ) superfamily of cell proteins and named for the visual resemblance of a scholar rock to protein structures, the clinical-stage company is focused on advancing innovative treatments where protein growth factors are fundamental. Over the past decade, the company has created a pipeline with the potential to advance the standard of care for neuromuscular disease, cardiometabolic disorders, cancer, and other conditions where growth factor-targeted drugs can play a transformational role.   Scholar Rock is the only company to show clinical proof of concept for a muscle-targeted treatment in spinal muscular atrophy (SMA). This commitment to unlocking fundamentally different therapeutic approaches is powered by broad application of a proprietary platform, which has developed novel monoclonal antibodies to modulate protein growth factors with extraordinary selectivity. By harnessing cutting-edge science in disease spaces that are historically under-addressed through traditional therapies, Scholar Rock works every day to create new possibilities for patients. Learn more about the company’s approach at ScholarRock.com and follow @ScholarRock and on LinkedIn.

Summary of Position:

The Associate Director of Commercial and Medical Applications will be responsible for the delivery and support of IT systems and projects relating to the commercial and medical groups within Scholar Rock. That group consists of patient services, marketing, medical, commercial operations, field sales, and payer access. The responsibilities of this role include supporting and implementing systems and accompanying components. In addition, it includes ensuring alignment with the appropriate businesspartners,so Scholar Rock has a stable, robust, and scalable set of applications to support an expanding business. This position will encompass many activities including: evaluating new functionality while maintaining the integrity of connected applications, partnering with other groups within the IT team, delivering on business goals, refining existing solutions, and prioritizing day-to-day needs. This is a highly visible, mission critical role supporting multiple business partners.   

Position Responsibilities:

• Responsible for the successful implementation and support of Scholar Rock systems leveragingappropriate platforms.
• Elicit, document, and execute the overall systems strategy for business partners.
• Oversee enhancements to technology components used by supported groups within the organization.
• Support change management and governance activities ensuring new deliverables are tested and implemented to meet the business needs.
• Oversee test script creation, user testing, and user documentation for systems.
• Ensure appropriate IT processes, procedures, and standards are developed, monitored, and enforced.
• Introduce best practices and process improvementswhere appropriate.
• Manage IT projects.
• Serve as the conduit between the customer community (internal and external customers) and the various service teams.
• Elicit requirements using interviews and workshops; document business processes, use cases, scenarios, and workflows.
• Develop and foster effective relationships between the business, external partners, and IT.
• Manage vendors in line with the overall company objectives and solution capabilities.
• Coordinate issue resolution with internal and external support providers.
• Lead small-group training sessions as needed.
• Other duties as assigned.

Candidate Requirements

• Minimum of 5 years of experience in working with Salesforce.com, Veeva products, and/or other SaaS platforms.
• Familiarity with marketing automation platforms.
• Bachelor's degree in computer science or related field preferred.
• Minimum of 10 years of IT experience with progressively increasing responsibilities.
• Experience supporting applications within the pharmaceutical/biotech industrydesirable. Knowledge of FDA regulations, GDPR, SOX and/or HIPPA compliance is a plus.
• Demonstrated ability to manage several deliverables at the same time.
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate information with attention to detail and accuracy.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of executives, managers, and subject matter experts.
• Strong customer service orientation.
• Ability to initiate, persuade, and influence others on the best solutions to action.
• Thorough understanding of how to interpret business needs and translate them into operational requirements.