SCIEX
Monica Watkins is an accomplished professional with extensive experience in sales administration, order management, and customer service. Currently serving as the Sales Administration Manager at SCIEX since October 2022, Monica oversees a team of eight and manages instrument order processes to ensure compliance and revenue recognition. Prior roles include Global Policy & Training Analyst and Order Management Supervisor at Cepheid, where significant improvements in order management and efficiency were achieved. With a background in customer service management at Samsonite and a strong focus on process improvement and cross-functional collaboration, Monica has consistently driven operational excellence. An MBA graduate from Santa Clara University's Leavey School of Business, Monica combines technical expertise in order fulfillment and customer service with effective leadership and training capabilities.
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SCIEX
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SCIEX helps to improve the world by enabling scientists and laboratory analysts to find answers to the complex analytical challenges they face. The company's global leadership and world-class service and support in the capillary electrophoresis and liquid chromatography-mass spectrometry industry have made it a trusted partner to thousands of scientists and lab analysts worldwide who are focused on basic research, drug discovery and development, food and environmental testing, forensics and clinical research.