SCIEX
Shann Williams is an IT professional with extensive experience in technical support and service management. Currently serving as IT Service Technical Lead at SCIEX since August 2017, Shann has also held positions as Senior Technical Support Analyst and Technical Support Analyst II, effectively managing escalated tickets, providing global desk-side support, and coordinating with various IT groups. Previous experience includes roles at Mother Parkers Tea & Coffee as a Helpdesk Analyst, where Shann handled troubleshooting and user support tasks, and at Intact as an IT Service Desk Analyst Level II, focusing on incident management and knowledge base maintenance. Earlier career milestones include technical support roles at Millennium Care Inc and Urban Monkeys Design, showcasing a solid foundation in customer service and web design. Shann holds a degree in Information Systems from George Brown College.
This person is not in any teams
This person is not in any offices
SCIEX
2 followers
SCIEX helps to improve the world by enabling scientists and laboratory analysts to find answers to the complex analytical challenges they face. The company's global leadership and world-class service and support in the capillary electrophoresis and liquid chromatography-mass spectrometry industry have made it a trusted partner to thousands of scientists and lab analysts worldwide who are focused on basic research, drug discovery and development, food and environmental testing, forensics and clinical research.