Aaron Mulville

Account Management Team Lead at Scorebuddy

Aaron Mulville has a diverse work experience spanning various industries. Aaron started their career as a Mobile Phone Technician at Fonfix/Fonua, where they were responsible for repairing Nokia and Sony Ericsson handsets. Aaron then worked as a Telesales Rep/Deputy Team Leader at Eircom/First Source, focusing on customer retention and cross-selling. After that, Aaron served as a Studio Manager at Advanced Hair Studio, managing a hair restoration clinic and overseeing a team. Aaron later joined Phones4u as a Sales Consultant, selling mobile phone contracts and insurance packages. Aaron then took on the role of Customer Support Manager at SBE Ireland, where they handled day-to-day operations, quality monitoring, and complaint resolution. Following that, they joined Three Ireland as an Inside Sales Executive, selling products to the SME sector and managing order processing. Currently, Aaron is part of the Account Management Team at Scorebuddy, where they have held multiple roles, including Account Executive and Key Account Manager. In these roles, they have been responsible for selling quality tools, building relationships with key accounts, and representing the voice of the customer.

Aaron Mulville attended St. Benildus College from 2002 to 2007, where they obtained a Leaving Certificate. In terms of additional certifications, Aaron became Inbound Sales Certified through the HubSpot Academy in March 2018. Aaron also completed a course on Growing Key Accounts at the Irish Management Institute in 2019. Most recently, in 2022, Aaron obtained a certification in Project Management Framework from the Institute of Project Management.

Location

Dublin, Ireland

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Scorebuddy

Scorebuddy is a cloud based All in One Quality Assurance software platform for Contact Center professionals; used to Find, Fix and Measure quality issues resulting in a great customer experience and quantifiable results. Using scorecards, text analytics, surveys and training and development solutions we provide a comprehensive platform for Call Center professionals who want to significantly improve Customer Experience Take a 14 Day Free Trial at www.scorebuddyqa.com It will reduce review times, uncover actionable data and can be used to share best practice with your agents, improve staff engagement, collaboration and confidence, as well as reducing preparation time. Third party outsourcers can also be monitored bringing a new level of external QA to bear on those relationships.


Headquarters

Dublin 8, Ireland

Employees

11-50

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