Scorebuddy
Adam Gibson has experience working as a Sales Advisor at River Island from November 2014 to January 2015. At River Island, Adam attended to and assisted customers with their queries to enhance their shopping experience. Currently, Adam is working at Scorebuddy as a Junior Software Developer and has taken on the role of Senior Customer Success Executive. In this role, Adam is responsible for onboarding and training clients on the software, facilitating business reviews, identifying bugs in the system, and performing UAT’s for bug fixes. Prior to Scorebuddy, Adam worked at PhoneWatch from August 2015 to May 2021 as a Team Leader and a Customer Support Representative, where Adam assisted agents in meeting targets and resolved customer issues.
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Scorebuddy
Scorebuddy is a cloud based All in One Quality Assurance software platform for Contact Center professionals; used to Find, Fix and Measure quality issues resulting in a great customer experience and quantifiable results. Using scorecards, text analytics, surveys and training and development solutions we provide a comprehensive platform for Call Center professionals who want to significantly improve Customer Experience Take a 14 Day Free Trial at www.scorebuddyqa.com It will reduce review times, uncover actionable data and can be used to share best practice with your agents, improve staff engagement, collaboration and confidence, as well as reducing preparation time. Third party outsourcers can also be monitored bringing a new level of external QA to bear on those relationships.