Scorebuddy
Ashley Tan is a skilled web application developer with a diverse background in web development, e-commerce, and legal support. Currently employed at Scorebuddy since May 2019, Ashley specializes in web application development. Previous experience includes roles as a full stack web developer at Powerpoint Engineering Ltd, where responsibilities encompassed developing and maintaining e-commerce websites, and web developer at Educated Machine, focusing on client collaboration and API integrations. Educational qualifications include a Master's degree in Information Systems Management from the University of Galway and a Bachelor of Laws from Aberystwyth University. Additionally, Ashley has experience in legal research and project management from earlier roles in the legal field.
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Scorebuddy
Scorebuddy is a cloud based All in One Quality Assurance software platform for Contact Center professionals; used to Find, Fix and Measure quality issues resulting in a great customer experience and quantifiable results. Using scorecards, text analytics, surveys and training and development solutions we provide a comprehensive platform for Call Center professionals who want to significantly improve Customer Experience Take a 14 Day Free Trial at www.scorebuddyqa.com It will reduce review times, uncover actionable data and can be used to share best practice with your agents, improve staff engagement, collaboration and confidence, as well as reducing preparation time. Third party outsourcers can also be monitored bringing a new level of external QA to bear on those relationships.