Scorebuddy
Brian Maguire is an experienced Account Manager currently working at Scorebuddy since August 2023 and at Scottish Nursing Guild since February 2022. Previously, Brian held the role of Trust & Safety SME and Customer Service Associate at Accenture from August 2017 to May 2022. Brian's career includes freelance work as a Restaurant Consultant, advising emerging Dublin restaurants on customer service and operations. Earlier positions include management roles at 64 Wine, a Financial Client Services Representative at Central 1 Credit Union, and an Account Manager at DPA, where Brian managed large client projects. Brian began the professional journey as a Customer Service Representative at William Hill. Brian earned a 2.1 Hons. Bachelor of Arts in Marketing from Dublin Business School between 2009 and 2012.
Scorebuddy
Scorebuddy is a cloud based All in One Quality Assurance software platform for Contact Center professionals; used to Find, Fix and Measure quality issues resulting in a great customer experience and quantifiable results. Using scorecards, text analytics, surveys and training and development solutions we provide a comprehensive platform for Call Center professionals who want to significantly improve Customer Experience Take a 14 Day Free Trial at www.scorebuddyqa.com It will reduce review times, uncover actionable data and can be used to share best practice with your agents, improve staff engagement, collaboration and confidence, as well as reducing preparation time. Third party outsourcers can also be monitored bringing a new level of external QA to bear on those relationships.