Scorebuddy
David Magee has a strong background in sales and management roles, working in various industries such as hospitality, automotive, and tech. Currently serving as an Account Executive at Scorebuddy, David specializes in leading quality management platforms for contact centers to improve agent performance and enhance customer experience. Prior to this, David also held positions as a Senior Sales Executive, Front Office Manager, Group Sales Coordinator, and Assistant Manager at various companies, showcasing their diverse skill set and experience.
Scorebuddy
Scorebuddy is a cloud based All in One Quality Assurance software platform for Contact Center professionals; used to Find, Fix and Measure quality issues resulting in a great customer experience and quantifiable results. Using scorecards, text analytics, surveys and training and development solutions we provide a comprehensive platform for Call Center professionals who want to significantly improve Customer Experience Take a 14 Day Free Trial at www.scorebuddyqa.com It will reduce review times, uncover actionable data and can be used to share best practice with your agents, improve staff engagement, collaboration and confidence, as well as reducing preparation time. Third party outsourcers can also be monitored bringing a new level of external QA to bear on those relationships.