Scorebuddy
Derek Corcoran has extensive experience in the technology and telecommunications industry. Derek is the Founder and CEO of Scorebuddy, a quality measurement and reporting platform for contact centers. Scorebuddy is used by over 30,000 agents across 20 countries and clients include BooHoo.com, Alliance insurance, Cisco, and PaddyPowers.
Corcoran also founded Flightbuddy, an integrated communications platform for issuing notifications and alerts to passengers during flight delays or cancellations. The platform integrates with flight management systems to deliver real-time information to passengers, ground crew, and air crew.
Earlier in their career, Corcoran held leadership positions at Avaya (formerly Lucent Technologies) and eircom. At Avaya, they served as the Country Director for Ireland with P&L responsibility for Avaya's Irish business. At Lucent Technologies, they were the Country Manager, and at eircom, they served as the Head of Integrated Business Systems, focusing on high-end telephony solutions.
Corcoran's work experience spans from 1985 to the present, demonstrating their extensive knowledge and success in the technology and telecommunications industry.
Derek Corcoran completed their BSc in Business Studies from Trinity College Dublin from 1978 to 1981. Later, they pursued a BSc in Technology Management from Technological University Dublin in 2001-2002.
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Scorebuddy
Scorebuddy is a cloud based All in One Quality Assurance software platform for Contact Center professionals; used to Find, Fix and Measure quality issues resulting in a great customer experience and quantifiable results. Using scorecards, text analytics, surveys and training and development solutions we provide a comprehensive platform for Call Center professionals who want to significantly improve Customer Experience Take a 14 Day Free Trial at www.scorebuddyqa.com It will reduce review times, uncover actionable data and can be used to share best practice with your agents, improve staff engagement, collaboration and confidence, as well as reducing preparation time. Third party outsourcers can also be monitored bringing a new level of external QA to bear on those relationships.