Scorebuddy
Karina Whaite de Mello is a Financial Analyst at Scorebuddy, with extensive experience in accounts payable, bank reconciliations, credit control, and financial reporting. Previous roles include Account Assistant at VantageHub Limited, where bookkeeping and bank reconciliations using Quickbooks Online were primary responsibilities, and Accounts Payable Assistant at BFree Foods, focusing on processing invoices and managing supplier queries. Karina began a career in taxation with roles such as Senior Tax Analyst at Archer Daniels Midland Company and Tax Assistant at both Sina Indústria de Alimentos Ltda. and Sodrugestvo. Educational qualifications include an ACCA certification and both a Master of Business Administration and a Bachelor of Applied Science in Accounting from UniFACEF.
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Scorebuddy
Scorebuddy is a cloud based All in One Quality Assurance software platform for Contact Center professionals; used to Find, Fix and Measure quality issues resulting in a great customer experience and quantifiable results. Using scorecards, text analytics, surveys and training and development solutions we provide a comprehensive platform for Call Center professionals who want to significantly improve Customer Experience Take a 14 Day Free Trial at www.scorebuddyqa.com It will reduce review times, uncover actionable data and can be used to share best practice with your agents, improve staff engagement, collaboration and confidence, as well as reducing preparation time. Third party outsourcers can also be monitored bringing a new level of external QA to bear on those relationships.