Scorebuddy
Paul Corcoran has extensive experience in sales and marketing roles. Paul started their career as a Sales and Marketing Executive at Taxworld Ltd in 2009. Paul then worked as an Account Executive and later as a Sales and Marketing Manager at the Australian Institute of Commerce & Technology from 2012 to 2014. Following that, they joined Saon Group Ltd, where they served in various roles including Sales Team Manager and Sales Manager from 2014 to 2018. Currently, they are working at Scorebuddy as a Sales Director, responsible for improving customer experience through insightful reports and trends.
Paul Corcoran earned a Higher National Diploma in Organizational Leadership from the Irish Management Institute in 2023. Paul also obtained a Bachelor's degree in Marketing from Dublin Business School between 2005 and 2008. Additionally, they completed a Diploma in Sales management at Dublin Business School from 2009 to 2010.
Scorebuddy
Scorebuddy is a cloud based All in One Quality Assurance software platform for Contact Center professionals; used to Find, Fix and Measure quality issues resulting in a great customer experience and quantifiable results. Using scorecards, text analytics, surveys and training and development solutions we provide a comprehensive platform for Call Center professionals who want to significantly improve Customer Experience Take a 14 Day Free Trial at www.scorebuddyqa.com It will reduce review times, uncover actionable data and can be used to share best practice with your agents, improve staff engagement, collaboration and confidence, as well as reducing preparation time. Third party outsourcers can also be monitored bringing a new level of external QA to bear on those relationships.