Scorebuddy
Paul Lawless has extensive experience in product management and user experience. Paul is currently the Head of Product & User Experience at Scorebuddy, where they lead the product and user experience divisions, focusing on innovative design and user-centric strategies. Prior to Scorebuddy, they served as the EVP of Product at spaceOS and as the Co-Founder & Chief Product Officer at UnifyOrdering. Paul also worked as a Product Manager at EXADS and Zendesk and held various roles at MasterCard, ammado, Spike Technology Ltd, and Vodafone Ireland. Throughout their career, Paul has demonstrated a strong ability to drive product decisions, lead teams, and deliver successful product enhancements.
Paul Lawless attended Adaptive Path - UX Intensive in 2014, where they studied User Experience Strategy. In the same year, they also attended UXTraining.ie. Prior to that, from 2000 to 2004, they earned a BSc in Computer Science from Griffith College Dublin. Their earliest education history dates back to their attendance at CBC Monkstown from 1994 to 2000.
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Scorebuddy
Scorebuddy is a cloud based All in One Quality Assurance software platform for Contact Center professionals; used to Find, Fix and Measure quality issues resulting in a great customer experience and quantifiable results. Using scorecards, text analytics, surveys and training and development solutions we provide a comprehensive platform for Call Center professionals who want to significantly improve Customer Experience Take a 14 Day Free Trial at www.scorebuddyqa.com It will reduce review times, uncover actionable data and can be used to share best practice with your agents, improve staff engagement, collaboration and confidence, as well as reducing preparation time. Third party outsourcers can also be monitored bringing a new level of external QA to bear on those relationships.