Scorebuddy
Ritika Sharma is a Natural Language Processing Engineer at Scorebuddy, focusing on extracting insights from customer interactions. Previously, Ritika worked as a Senior System Engineer at Infosys, developing fault-tolerant applications for clients. Ritika holds a Master of Science in Computer Science from Trinity College Dublin and a Bachelor of Technology in Computer Science and Engineering from Mody University of Science and Technology.
This person is not in any teams
Scorebuddy
Scorebuddy is a cloud based All in One Quality Assurance software platform for Contact Center professionals; used to Find, Fix and Measure quality issues resulting in a great customer experience and quantifiable results. Using scorecards, text analytics, surveys and training and development solutions we provide a comprehensive platform for Call Center professionals who want to significantly improve Customer Experience Take a 14 Day Free Trial at www.scorebuddyqa.com It will reduce review times, uncover actionable data and can be used to share best practice with your agents, improve staff engagement, collaboration and confidence, as well as reducing preparation time. Third party outsourcers can also be monitored bringing a new level of external QA to bear on those relationships.