Scorebuddy
Robyn McGinn currently holds the position of Senior Customer Success Manager at Scorebuddy, starting in June 2022. Prior to this, Robyn worked as a Customer Experience Associate at Accenture from August 2021 to June 2022. With a background in working as an Assistant Manager at Petrogas Group Limited and experience as a Sales Assistant, Supervisor, and Grooming Assistant in different establishments, Robyn has developed a strong foundation in customer service, team management, and product knowledge. Graduating with a Bachelor of Arts in Sociology and Philosophy from Maynooth University in 2020, Robyn brings a diverse skill set to the table.
Scorebuddy
Scorebuddy is a cloud based All in One Quality Assurance software platform for Contact Center professionals; used to Find, Fix and Measure quality issues resulting in a great customer experience and quantifiable results. Using scorecards, text analytics, surveys and training and development solutions we provide a comprehensive platform for Call Center professionals who want to significantly improve Customer Experience Take a 14 Day Free Trial at www.scorebuddyqa.com It will reduce review times, uncover actionable data and can be used to share best practice with your agents, improve staff engagement, collaboration and confidence, as well as reducing preparation time. Third party outsourcers can also be monitored bringing a new level of external QA to bear on those relationships.