Scorebuddy
Shane Croghan is an accomplished content writer and editor with a diverse background in digital marketing and communications. Currently serving as a Content Writer at Scorebuddy since June 2022, Shane has previously excelled as a Copywriter at Dorset College Dublin and as both a Content Writer and Social Media Manager at YSG Solar, where notable achievements included writing over 450 articles and significantly increasing website traffic. With experience as a Music Editor and Humour Writer for HeadStuff.org, along with roles in web content creation and editorial internships, Shane brings a strong skill set in crafting engaging content across various platforms. Shane holds a Bachelor of Arts in Film & Documentary Studies from Galway-Mayo Institute of Technology.
Scorebuddy
Scorebuddy is a cloud based All in One Quality Assurance software platform for Contact Center professionals; used to Find, Fix and Measure quality issues resulting in a great customer experience and quantifiable results. Using scorecards, text analytics, surveys and training and development solutions we provide a comprehensive platform for Call Center professionals who want to significantly improve Customer Experience Take a 14 Day Free Trial at www.scorebuddyqa.com It will reduce review times, uncover actionable data and can be used to share best practice with your agents, improve staff engagement, collaboration and confidence, as well as reducing preparation time. Third party outsourcers can also be monitored bringing a new level of external QA to bear on those relationships.