Scorebuddy
Shaylee Kennedy has a diverse work experience spanning different industries and positions. Shaylee began their career as a Senior Banking Consultant at Westpac New Zealand Limited in 2010 before moving on to become a Home Finance Manager and later a Westpac Premium Relationship Manager at Westpac. In 2015, they joined SAI Global Property as a Business Development Manager, where they stayed until 2018. Shaylee then worked at triSearch as a Business Development Manager until 2020. Shaylee then transitioned to Ms Mindset Boss, where they served as a Sales Coach until the end of 2022. Currently, they are working as the Head of Customer Operations at Scorebuddy.
Shaylee Kennedy attended Kaplan Professional from 2013 to 2015 to pursue an Advanced Diploma in Financial Planning, specializing in Financial Planning and Services. In addition, they obtained a Diploma in Financial Planning from Kaplan in July 2014.
Scorebuddy
Scorebuddy is a cloud based All in One Quality Assurance software platform for Contact Center professionals; used to Find, Fix and Measure quality issues resulting in a great customer experience and quantifiable results. Using scorecards, text analytics, surveys and training and development solutions we provide a comprehensive platform for Call Center professionals who want to significantly improve Customer Experience Take a 14 Day Free Trial at www.scorebuddyqa.com It will reduce review times, uncover actionable data and can be used to share best practice with your agents, improve staff engagement, collaboration and confidence, as well as reducing preparation time. Third party outsourcers can also be monitored bringing a new level of external QA to bear on those relationships.