Scorebuddy
Wesley Doran is a Business Development Representative at Scorebuddy since January 2023, with prior experience as a Sales Executive at Enthuse from April 2022 to January 2023. Before that, Wesley served as a Customer Service Representative at Bank of Ireland from January 2020 to April 2022. Wesley's early career included roles at McDonald's, starting as a Crew Member, advancing to Shift Manager, and ultimately becoming an Area Leader from April 2015 to January 2020. Wesley earned a Bachelor's degree in Entrepreneurship/Entrepreneurial Studies from Maynooth University between 2016 and 2019.
Scorebuddy
Scorebuddy is a cloud based All in One Quality Assurance software platform for Contact Center professionals; used to Find, Fix and Measure quality issues resulting in a great customer experience and quantifiable results. Using scorecards, text analytics, surveys and training and development solutions we provide a comprehensive platform for Call Center professionals who want to significantly improve Customer Experience Take a 14 Day Free Trial at www.scorebuddyqa.com It will reduce review times, uncover actionable data and can be used to share best practice with your agents, improve staff engagement, collaboration and confidence, as well as reducing preparation time. Third party outsourcers can also be monitored bringing a new level of external QA to bear on those relationships.