Guillermo Diaz

Guillermo Diaz is an experienced IT professional currently serving as Help Desk Manager at SDI Presence, where responsibilities include managing a team of seven technicians and a third-party vendor relationship to provide Tier 1-2 support for over 8,000 users in a 24/7 environment, along with developing ITIL-based processes for efficient workflow management. Prior to this role, Guillermo held various positions at Keno Kozie Associates, including Senior Product Innovation Manager, Operations Manager, and Help Desk Operational Team Lead, focusing on project management, client relationships, and operational excellence. Guillermo began the career as a Help Desk Specialist at Abt Electronics and is pursuing a Master of Business Administration at the Gies College of Business, University of Illinois Urbana-Champaign, following a Bachelor of Engineering in Computer Engineering from DeVry University.