Groupe SEB
Vincent Martin has extensive work experience in the field of customer services and support. Vincent is currently serving as the Head of After Sales & Consumer Services - France at Groupe SEB, where they lead after-sales and consumer satisfaction services for the French market. Prior to this, Vincent worked as the Head of Services Operations at BOBST, where they were responsible for deploying and improving service standards and service business applications across global service centers. Vincent also served as the General Manager of the Customer Services & Support Division at KYOCERA Document Solutions Europe, overseeing EMEA service organization and providing technical support and knowledge management to affiliates and distributors. Vincent has also held leadership positions at Harmonic, KYOCERA Document Solutions France, Sagemcom, and Thomson Multimedia, where they gained extensive experience in managing customer service departments and providing technical assistance.
Vincent Martin has a Master of Engineering degree from ESIEE PARIS, which they obtained in 1996. Vincent later pursued an MBA from ESCP Business School, completing it in 2003. Additionally, Vincent Martin has obtained several certifications, including "Nano Tips for Using ChatGPT for Business with Rachel Woods" in 2023 and "Customer Success Management Fundamentals" in 2021, among others.
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Groupe SEB
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SEB SA is a France-based manufacturer of household equipment. The Company is present in three complementary sectors: Cookware, Kitchen Electrics and Home and Personal Care. The Cookware sector includes frying pans, oven dishes, pressure cookers, kitchen utensils, among others. The Kitchen Electrics is divided into two smaller groups: Electric cooking, which includes deep fryers, table-top ovens, rice cookers, induction hobs, barbecues, informal meal appliances and Preparation, which consists of food processors, beaters, mixers, blenders, juicers, coffee makers. The Home and Personal Care is divided into Linen care (including steam irons and steam generators), Home care (fans, portable heaters and air-conditioners appliances, among others) and Personal care (hair care appliances, depilators, bathroom scales). SEB SA has six multi-regional brands: All-Clad, Rowenta, Moulinex, Tefal, Lagostina and Krups. It operates through SWIZZZ PROZZZ.