Securitas
Helene Schalck is a seasoned professional in customer experience and user-centered design, currently serving as CX Lead for the European Division at Securitas Group since March 2019. With a focus on driving customer-centric change and enhancing collaboration across the organization, Helene plays a pivotal role in customer journey management and the implementation of standardized tools for client intelligence. Previous roles include Senior UX Researcher and UX Designer, where Helene contributed to cross-departmental efforts to improve customer experience. Helene's career also features a range of teaching positions at Hyper Island, project management and UX research at Loop UX, and creative strategy at Folkmatic. Helene's earlier experiences include marketing research for NATULIQUE and diverse roles in event coordination and customer service. Academic achievements comprise studies at Hyper Island, Copenhagen Business School, and Simon Fraser University, reflecting a strong foundation in communication and culture.
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Securitas
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Securitas AB is a Sweden-based provider of security solutions, including specialized guarding, aviation security services and international security solutions, among others. It operates through five business segments. Security Services North America business segment offers security services in the United States, Canada and Mexico. Security Services Europe offers security services in 27 countries in Europe. Mobile and Monitoring provides mobile services, such as beat patrol and call-out services, and monitoring services, such as alarm surveillance for homes, and small and medium-sized businesses. Security Services Ibero-America provides security services in Latin America, Portugal and Spain. New Markets provides security services in the Middle East, Asia and Africa. The Company's subsidiaries include Selectron, Rentsec, Vamsa, Tehnomobil, Central de Alarmas Adler, Automatic Alarm, Suddeutsche Bewachung and Johnson & Thompson.