Shannon Knowlton

Shannon Knowlton is an experienced professional in customer experience management, currently serving as the Voice of the Customer Manager at Selective Insurance since November 2016, and previously holding roles such as Senior Distribution Strategies Specialist and Agency Development Analyst. Shannon is a member of Women in CX ™, an online community dedicated to promoting networking and support among women in the customer experience field. Prior experience includes roles at Girl Scouts of Northern New Jersey, Anywhere Real Estate Inc., and various positions in relocation services and administrative assistance. Shannon holds a Master of Science in Customer Experience Management from Michigan State University and a Bachelor of Arts in Sociology and Organizational Management from Centenary University, complemented by an Associate of Arts in Humanities/Social Sciences from County College of Morris.