Troy Peterson

Troy Peterson is an experienced business leader in customer care and service delivery within the insurance industry, currently serving as VP of Customer Care - Service Delivery at Selective Insurance since January 2022. Previously, Troy held leadership roles at Missouri Employers Mutual, CNA Insurance, Kemper, Erie Insurance Group, JPMorgan Chase & Co., and American Express. Troy's expertise encompasses managing large contact centers, improving customer experience, and spearheading business transformation initiatives across personal and commercial lines of insurance. Troy holds degrees in Advanced Business Management from Army & Navy Academy and Insurance Management from the University of Wisconsin-Madison.