Selene Finance
Alex Hittell is a seasoned professional with extensive experience in performance analytics and customer service management at Selene Finance LP since June 2014. In the role of Manager, Performance Analytics, Alex ensures regulatory compliance and integrates business intelligence to generate cost-saving opportunities. Prior positions at the same company include Supervisor of Customer Service, where responsibilities included driving team development and managing onboarding processes, and Manager of Call Center Oversight, focusing on vendor oversight and process improvement. Earlier experience as a Liquidations Underwriter involved analyzing loans and reviewing customer loss mitigation packages. Prior to Selene Finance LP, Alex served as Team Lead at EverBank, contributing to the department's success through performance measurement. Alex holds education credentials from Florida State College at Jacksonville, obtained between 2007 and 2009.
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Selene Finance
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Founded in 2007, Selene was created to provide loan resolution strategies for distressed mortgage investment portfolios. We have evolved to offer capacity and scalability to service all types of residential mortgage loans from performing loans (current, re-performing and new originations) to non-performing loans requiring high-touch, complex special servicing. We are an approved servicer for FHLMC, FNMA, GNMA, VA and USDA. Selene is also only one of two GNMA single-family master servicers and approved sub-servicers in the industry. Selene’s diverse client list includes large banks, small to mid-tier investors, REITS, private equity and hedge funds as well as GSEs and government agencies. Selene’s reputation is built around the principles of successful loss mitigation strategies, proprietary technology and individualized client management. Selene has a national footprint with offices in Jacksonville, FL; Dallas, TX; and Salt Lake City, UT.