Sematell GmbH
Christian Brennecke-Räther is currently the Director Engineering - New Business Development at Sematell GmbH. Prior to this, at EVANA AG, Christian held the position of Head of Software Development. Before that, Christian had experience as a Lead Software Developer at EVANA AG and as a Product Owner / Software Developer at Hoffmann Group. Additionally, Christian also worked as a Technical Account Manager at Crytek and started as a QA Intern at EA Phenomic. Christian has a strong background in software development, agile practices, and technical leadership across various industries and companies.
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Sematell GmbH
Sematell is a leading provider of intelligent response management solutions based on AI for use in customer service centers. The German software company has been in the business of developing innovative solutions for the global customer service market since 2000.Sematell’s successful history originates at the German Research Center forArtificial Intelligence in Saarbrücken (DFKI). This is where the unique categorization algorithm used in the ReplyOne central solution (formerly MailMinder / Attensity Respond) was developed together with DFKI.The precision, stability and response accuracy of ReplyOne is the result of intensive research conducted over many years.As a leading provider of contact center software, the company employs highly specialized experts from the fields of artificial intelligence, software and hardware technology, as well as consultancy and implementation.