Sercom
Mauricio Ignacio is an accomplished executive with extensive experience in human resources and organizational management, currently serving as General Manager/VP at Sercom since June 2023 and as an HR Committee Member at Grupo Cometa since November 2020. Previously, Mauricio held key leadership positions including Executive Board Member at MPD Engenharia, CHRO at Grupo Bandeirantes de Comunicação, and various roles focused on people strategy and development at institutions such as Universidade Estácio de Sá and Contax. With an educational background that includes a Master's in Business Administration from Universidade Presbiteriana Mackenzie and specialization in governance and HR from esteemed institutions, Mauricio has consistently demonstrated a commitment to enhancing organizational effectiveness and fostering talent development across multiple sectors.
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Sercom
Founded in 1993, since the beginning Sercom has stood out in the Contact Center Services. Sercom is highly involved with its clients, what ensures an outstanding position in the market. Its working philosophy and clients portfolio enable Sercom's continuous sustained development and keep its integrity. Its successful history and its executives long term vision allow Sercom to keep finely tuned with the global trends in strategic, technological and human resources terms. Sercom's mission: 1- Implement and manage the best contact center solutions in the market. 2- Provide the best combination between Technology and Human Resources. 3- Change a Contact Center into a Profit and Opportunities Center. Sercom has developed a full variety of services that aims to manage our clients’ life cycle, providing conditions to take advantage of all opportunities that each market offers. Customer Service - Our focus is Customer Relationship Management, customers’ retention, anti-attrition and tech support. Telemarketing - Through a direct channel with our clients, Sercom enables all straight purchase facilities by phone with pre and post sales support. Tech Support - Through structured scripts, highly skilled technical agents are trained to provide tech support for special equipments and products. Web Chat - This tool was internally developed. Our web-chat system provides a great method to maximize your sales through the web, customer service and support.