SERHANT.
Drew Appelbaum is an experienced leader in client and member experience, currently serving as the Director of Client Experience and Director of Member Experience and Customer Success at SERHANT. since May 2022. With a strong background in customer engagement strategies, Drew has successfully reduced member churn by 25% in 90 days and doubled weekly active users at previous roles. Drew's expertise extends across various companies including HappyNest, Forbes, Scribe Media, Cargo Systems Inc., and Yelp, where significant achievements include developing lifecycle engagement strategies, managing large marketing teams, and enhancing user retention and community interaction. An alumnus of Hofstra University with a BBA in Marketing, Drew possesses a comprehensive skill set that spans community management, customer support, and marketing strategy development.
SERHANT.
7 followers
The most followed real estate brand in the world, calibrated for the marketplace of tomorrow, delivering proven results for buyers, sellers, and developers. SERHANT. revolutionizes the traditional brokerage model by innovating through media and content creation, and is powered by a full-service in-house film studio as well as an amplification platform that puts our properties in front of more people than anyone else.