Serko Ltd.
Jessica H. has extensive experience in the field of customer success and technical integration within the travel and technology sectors. Currently serving as the Customer Success Team Lead for APAC at Serko Ltd., Jessica H. leads and mentors team members, manages performance reviews, conducts training sessions, and collaborates with global teams across various departments. Previously held roles include Customer Optimisation Manager and Regional Technical Integration Manager at HRG, where Jessica H. focused on implementing online booking tools, managing projects, providing Level 3 support, and facilitating training for support teams. With a solid educational foundation in tourism management and project management, Jessica H. demonstrates a strong commitment to client success and operational excellence.
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Serko Ltd.
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Serko provides SaaS online travel and expense technology that organisations use to cost-effectively book and manage business travel and related expenses. Serko’s products are designed to be incredibly easy to use and to be used by everyone. Being expert travellers ourselves they understand exactly what travellers need, what travel administratorsneed and what finance teams need to run travel programs, and they design their products accordingly. They work hand-in-glove with Travel Management Companies to support their products, which is a strategy that continues to serve both us and the corporate traveller extremely well.