Service Coordination Inc
Denero Marriott PMP serves as the Information Technology Help Desk Manager at Service Coordination Inc since February 2016, responsible for managing the help desk team and ensuring timely customer service. Denero's expertise encompasses recruiting and training helpdesk representatives, developing performance metrics, and collaborating with stakeholders to address business needs. Prior experience includes roles as a Sr Systems Engineer and Systems Administrator, where Denero provided system and network administration support. Denero also worked as a Service Desk Technician II at Total Wine & More, delivering support for POS systems and remote assistance for retail stores. Earlier roles include Service Desk Technician at Powertek Corporation and Systems and Network Technician at New Frontiers Solutions. Denero holds two Master of Science degrees from Marshall University, one in Adult Technical Education and the other in Human Resource Development.
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Service Coordination Inc
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Service Coordination, Inc. is a private, nonprofit organization providing case management services throughout the state of Maryland to individuals with disabilities, those with complex medical needs and serious mental health disorders, transitioning youth, court-involved individuals, older adults and veterans. We believe that services should be tailored to meet people’s needs. Service Coordination provides support to adults and children by connecting them with needed resources and services in their communities. With over 600 employees in 2 offices in 14 counties plus Baltimore City, Service Coordination serves more than 14,000 people around the state.