Service Quality Institute
Benson Mukandiwa CMgr FCMI-FIML, FCICRM, FCICM, FZIM, MIIBA is an accomplished professional with extensive experience in customer experience, management consulting, and leadership development. Currently serving as an Advisor Awards Judge for both the North American Customer Centricity Awards and the European Customer Centricity Awards, Mukandiwa is recognized for ensuring fair evaluation of business stories and leadership excellence. As a Global CX Ambassador for the Customer Experience World Games, Mukandiwa contributes to the global CX community. With a longstanding involvement in the Zimbabwe Institute of Management, including roles such as Advisor Associate Researcher and Executive Council Board Member, Mukandiwa has played a pivotal role in enhancing professional development in management and leadership. Mukandiwa is also affiliated with various organizations including the GRC Network Zimbabwe and the Service Quality Institute, and possesses a robust educational background that includes multiple advanced diplomas and certifications in management and business leadership.
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Service Quality Institute
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Service Quality Institute is the Global Leader in Helping Organizations Keep Customers, Build Market Share and improve the performance of Your Entire Work Force by developing a Culture of Delivering Superior Customer Service. Competition is tough, price and feature are often easily matched with customers more demanding than ever before. Superior Customer Service is the most cost effective way of growing your business. We help you keep customers, build market share and improve the performance of your entire work force with a superior Customer Service Strategy. ๐ ๐๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ข๐ณ๐๐ ๐๐จ๐ฅ๐ฎ๐ญ๐ข๐จ๐ง SQI tailors, personalizes, and customizes programs to any degree your organization needs with no limitations. We work with you to create a program that changes your employeesโ attitudes and behaviors, building morale, teamwork and communication by empowering your employees. ๐๐ฅ๐ข๐ฆ๐ข๐ง๐๐ญ๐ ๐๐% ๐จ๐ ๐๐ฆ๐ฉ๐ฅ๐จ๐ฒ๐๐ ๐๐ซ๐๐ข๐ง๐ข๐ง๐ ๐๐ข๐ฆ๐ Time is the most expensive part of training. Our programs will reduce costs of training while producing more productivity, thus greater profits. ๐๐ฅ๐ข๐ฆ๐ข๐ง๐๐ญ๐ ๐๐% ๐จ๐ ๐๐ฅ๐ฅ ๐๐ซ๐๐ฏ๐๐ฅ ๐๐ฑ๐ฉ๐๐ง๐ฌ๐๐ฌ All SQI training is done on site facilitated by our Certified Trainers or your Certified Trainers. Zoom can be used to avoid physical classroom contact. ๐๐ ๐๐ซ๐๐๐ญ๐ ๐๐๐ซ๐ฏ๐ข๐๐ ๐๐ฎ๐ฅ๐ญ๐ฎ๐ซ๐๐ฌ ๐ ๐จ๐ซ ๐๐จ๐ฆ๐ฉ๐๐ง๐ข๐๐ฌ The Service Quality Institute has the largest collection of Customer Service Programs and Products in the world. With our proven system, businesses are able to introduce a new program every four to six months helping you create a culture change, and sustain your businessโs commitment to Customer Service excellence. Your employees will benefit from the convenience of our Online Learning Programs, For more information on Improving Your Customer Service contact us directly : by Phone ๐๐๐-๐๐๐-๐๐๐๐ or eMail ๐ฃ๐จ๐ก๐ง@๐ฌ๐๐ซ๐ฏ๐ข๐๐๐ช๐ฎ๐๐ฅ๐ข๐ญ๐ฒ.๐๐จ๐ฆ