Alex North

Alex North has over 20 years of experience in software engineering and technical support, currently serving as a Principal Software Engineer and Senior Technical Architect at ServiceNow since October 2010. In these roles, Alex has been instrumental in coordinating the adoption of new ServiceNow technologies and features, particularly for high-impact instances. Previous positions include Staff Engineer, where Alex assessed and improved support processes, and Technical Support Manager for ServiceNow in EMEA, responsible for enhancing the technical capabilities of support engineers. Prior to ServiceNow, Alex worked at Boots UK as a Senior Application Support Analyst and at Cegedim as an Analyst Programmer and Support Analyst. Early career experiences include engineering roles at BioTekNik Computer Science and a management position at McDonald's, complemented by foundational education at Reed's School, Cobham.