ServiceTitan Armenia
Malvina Grigoryan is a seasoned professional with extensive experience in customer support and administration. Currently serving as a Customer Support Supervisor at ServiceTitan Armenia since September 2021, Malvina leads a team of 10-15 advocates, ensuring effective case management and team efficiency through training and quality control initiatives. Prior to this role, Malvina excelled as a Customer Support Advocate, where a focus on customer satisfaction was paramount. Malvina's career also includes significant positions at Western Union as an Agent Database Administrator and as a Data Entry Specialist for the Constitutional Court of the Republic of Armenia. Malvina holds a Master's degree in Innovation and Technology Management from ISM University of Management and Economics and a Master's degree in Political Science and International Relations from the American University of Armenia, complemented by a Bachelor's degree in International Relations from Yerevan State University.
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ServiceTitan Armenia
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ServiceTitan is the world’s leading and fastest-growing software technology platform for the trades, a trillion-dollar global industry. We help small business entrepreneurs run and grow their businesses streamline operations, improve customer service, and increase sales. ServiceTitan's end-to-end solution includes CRM, intelligent dispatch, custom reporting, marketing automation, a mobile solution for field techs, and accounting integrations with Sage Intacct and QuickBooks. It currently has more than 7,500 customers and more than 1200+ employees across Glendale, Atlanta, and Yerevan. ServiceTitan is the first Armenian-founded tech unicorn, as both CEO Ara Mahdessian and President Vahe Kuzoyan are of Armenian descent. Ara & Vahe founded ServiceTitan in 2012 with the goal of streamlining their fathers’ home service businesses. Eight years later, their company is responsible for transforming the home services industry. Headquartered in Glendale, California, ServiceTitan has a growing presence in Armenia. It has a team of 150+ people in Yerevan that not only improves existing products, but also builds brand-new ones from scratch. For more information about ServiceTitan, visit www.servicetitan.am Interested in becoming a Titan? Visit: https://servicetitan.am/job-openings