Sesame Software
Roy Duncan has a diverse work experience spanning from 1986 to present. In their roles as a QA/Technical/Customer Support Analyst at Sesame Software and a Junior IT Support Technician at Time Warner Cable, they demonstrated their expertise in troubleshooting and providing technical assistance to customers. Additionally, Roy has experience in desktop support roles at Kaiser Permanente and Insight Global, where they assisted with computer replacement and provided support for internal call centers. Roy also worked as an OnCall Support Tech at LogicX, where they sold internet servers and provided customer support for connectivity and system configuration. Furthermore, Roy worked as a Medical Bill Auditor at Mitchell International, specializing in medical billing. throughout their career, Roy has consistently collaborated effectively with various clients and demonstrated strong customer/vendor relations. Overall, Roy has developed a strong skill set in technology expertise, system troubleshooting, service management, and customer support.
Roy Duncan obtained a Certification in Computer Repair from Chula Vista Adult in 1992. Earlier, in 1982, they earned an Associate of Arts degree in Electronics from American Business College.
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Sesame Software
A leader in Enterprise Data Management, Sesame Software accelerates data-driven insights for companies worldwide. Sesame Software's patented Relational Junction solution sets the industry standard for data warehousing, data integration, and complete backup and recovery capabilities to reduce business risk, eliminate data loss, and ensure regulatory compliance for your data. Sesame Software provides solutions for over 100 different SaaS applications including Oracle, Salesforce, Snowflake, Microsoft Dynamics, SAP, NetSuite, and more. Quickly connect SaaS, on-premise, and cloud applications to empower your data team to make faster, more effective business decisions.