SESTEK
Ahmet Birim is a Senior AI R&D Engineer at SESTEK since November 2020, specializing in inference time optimization for LLM-based solutions, implementation of RAG-based solutions, and the development of dialectal Arabic text-to-speech systems. Prior experience includes serving as an AI Software Engineer at TRADE VALLEY TEKNOLOJİ MEDYA HİZMETLERİ DANIŞMANLIK VE PAZARLAMA, where responsibilities encompassed building machine learning and deep learning applications for e-commerce and utilizing AWS cloud services. Earlier roles included internships in Android development and software development, with foundational education in Computer Engineering from Istanbul University and Informatics Engineering from Aleppo University.
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SESTEK
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Sestek is a conversational automation company working on AI-powered solutions for customer service since 2000. Our R&D team of 100+ engineers develops conversational products built on technologies such as speech recognition (SR), natural language processing (NLP), and voice biometrics. We help digitize customer service operations of 400+ enterprise clients in 20 different countries around the globe. Sestek was acquired by Unifonic, one of the leading Communications Platform as a Service (CPaaS) providers, in 2022. OUR PRODUCTS Knovvu Virtual Agent With 100% in-house developed Speech Recognition (SR) and Natural Language Understanding (NLU) technologies, Knovvu Virtual Agent understands customer intent and responds without the need for live agents. Our market-leading speech recognition accuracy rate enables Knovvu Virtual Agent to effectively automate simple tasks, help increase self-service and decrease costs for customer service operations. Knovvu Analytics Knovvu Analytics collect 100% of customer interaction data at customer service channels and convert it into meaningful information for decision-makers. The solution provides critical insights to understand customers better and help to improve their experiences. Equipped with advanced quality management tools, Knovvu Analytics enable supervisors to objectively score and maximize agent performance with tangible feedback Knovvu Biometrics Monitoring more than 100 unique parameters of the voice, Knovvu Biometrics can authorize callers within seconds. Being a language, accent, or content independent, it provides a seamless experience in real-time.