SESTEK
Ali Haznedaroglu has a diverse work experience, with their most recent position being AI Director at Sestek since January 2021. Prior to this, they worked at Sestek as an R&D Engineer since October 2005, where they were responsible for developing machine learning applications, directing the company's Speech Analytics Project, and designing user interfaces. Ali also has experience as an Intern Engineer at Aselsan A.S. in 2002 and 2001.
Ali Haznedaroglu obtained a B.Sc. in Signal Processing from Bilkent University, where they studied from 1999 to 2004. Ali then pursued an M.Sc. in Speech Recognition, Speech Processing, and Wordspotting at Boğaziçi University from 2004 to 2007. Prior to their university education, they attended TED Ankara Koleji, although the degree name and field of study during this time are unknown. In terms of additional certifications, Ali obtained several certifications in various machine learning and deep learning topics from Coursera in 2017 and 2018.
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SESTEK
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Sestek is a conversational automation company working on AI-powered solutions for customer service since 2000. Our R&D team of 100+ engineers develops conversational products built on technologies such as speech recognition (SR), natural language processing (NLP), and voice biometrics. We help digitize customer service operations of 400+ enterprise clients in 20 different countries around the globe. Sestek was acquired by Unifonic, one of the leading Communications Platform as a Service (CPaaS) providers, in 2022. OUR PRODUCTS Knovvu Virtual Agent With 100% in-house developed Speech Recognition (SR) and Natural Language Understanding (NLU) technologies, Knovvu Virtual Agent understands customer intent and responds without the need for live agents. Our market-leading speech recognition accuracy rate enables Knovvu Virtual Agent to effectively automate simple tasks, help increase self-service and decrease costs for customer service operations. Knovvu Analytics Knovvu Analytics collect 100% of customer interaction data at customer service channels and convert it into meaningful information for decision-makers. The solution provides critical insights to understand customers better and help to improve their experiences. Equipped with advanced quality management tools, Knovvu Analytics enable supervisors to objectively score and maximize agent performance with tangible feedback Knovvu Biometrics Monitoring more than 100 unique parameters of the voice, Knovvu Biometrics can authorize callers within seconds. Being a language, accent, or content independent, it provides a seamless experience in real-time.